return policy.

returns

We proudly stand behind every product we make and sell, however, if you are unhappy with an item for any reason we will gladly exchange or refund full priced items + sales tax (less shipping) within 30 days of purchase.

 

Your return will be processed promptly upon arrival to us.  Processing time on returns can take up to 15 days and we thank you in advance for your patience.

late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@therawproducts.com.

exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@therawproducts.com and send your item to: 118 6TH Avenue East, Alexandria, MN 56308

 

exchanges

To return your product, you should mail your product to: 118 6TH Avenue East, Alexandria, MN 56308

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.